Shipping policy

Shipping Policy

Last updated: [Insert date]

Thank you for shopping with us. This Shipping Policy outlines how orders are processed, shipped, and delivered when you make a purchase from our online store.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During periods of high demand (promotions, holidays, or new product launches), processing times may be extended. Any significant delays will be communicated via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary depending on your location and selected shipping method:

Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days (if available)

Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, or customs processing.

Shipping Destinations

We currently ship to:

Canada
United States

If you require shipping outside these regions, please contact us prior to placing your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become available.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Shipping Delays

We are not responsible for shipping delays caused by the carrier, customs clearance, incorrect address information, or circumstances beyond our reasonable control.

Incorrect or Incomplete Addresses

Please ensure all shipping information is accurate at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address details provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order number and supporting details. We will work with the carrier to resolve the issue.